ajjili Privacy Policy

1 Scope of This Policy

This Privacy Policy applies to all personal data collected by ajjili in connection with your use of the platform — whether accessed via the website, the mobile app available through our Download page, or any associated service.

This policy covers players in the Philippines, which is the sole market served by ajjili. If you are accessing the platform from outside the Philippines, please be aware that the platform is not intended for use in your jurisdiction.

2 How We Collect Your Data

ajjili collects personal data through the following channels:

• Direct input: Information you provide at registration, during KYC identity verification, when contacting support, or when updating your account profile.
• Platform activity: Data generated automatically when you use the platform — games played, bets placed, deposit and withdrawal transactions.
• Technical data: Device and network information collected automatically when you connect to the platform, including IP address, browser type, and session data.
• Cookies and similar technologies: Data collected through browser cookies and equivalent technologies used to manage sessions and improve platform performance.

3 How We Use Your Data

Your personal data is used for the following purposes:

Account Management

To create and maintain your ajjili account, authenticate your identity at login, send OTP verification codes for security, and communicate account-related information such as transaction confirmations and security alerts.

Identity Verification (KYC)

To confirm that you meet the eligibility requirements to use the platform — specifically age verification (21+) and confirmation that you are who you say you are. KYC documents are reviewed for this purpose and retained in accordance with our data retention policy.

Payment Processing

To process PHP deposits and withdrawals through supported Philippine payment channels, and to verify that funds are sent to and received from accounts in your registered name.

Platform Security and Fraud Prevention

To identify and investigate suspicious activity, prevent unauthorized account access, detect duplicate accounts, and protect the integrity of the platform for all users.

Responsible Gaming

Usage and session data is used to monitor for patterns that may indicate problematic gaming behavior, and to provide relevant information or apply self-exclusion measures where applicable. See our Responsible Gaming page for more detail.

Platform Improvement

Aggregated and anonymized usage data helps us understand how players use the platform, which informs improvements to the interface, game selection, and overall experience.

4 Sharing Your Data

ajjili does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: Financial data necessary to complete deposits and withdrawals is shared with the payment service providers that facilitate those transactions.
• Game software providers: Technical session data may be shared with game content providers to enable gameplay and resolve disputes.
• Identity verification services: KYC documents and identity data may be processed by third-party verification service providers operating under confidentiality obligations.
• Legal and compliance requirements: Data may be disclosed if required by applicable law, court order, or lawful request from a competent authority.

5 Data Security

ajjili implements technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive personal and financial data
• Access controls limiting internal access to personal data on a need-to-know basis
• OTP-based verification for sensitive account actions including login from new devices and withdrawal requests
• Regular security assessments of platform infrastructure

While we implement robust security measures, no system is completely immune to all threats. You are also responsible for maintaining the security of your own account credentials — use a strong, unique password and do not share your OTP codes with anyone.

6 Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specific retention considerations include:

• Active account data is retained for the duration of your account's existence plus any mandatory post-closure retention period.
• KYC and identity documents may be retained for a defined period after account closure to meet applicable compliance requirements.
• Transaction records are retained for the period required under financial record-keeping standards.
• Technical and usage logs are retained for shorter periods consistent with security and operational needs.

When data is no longer required, it is deleted or anonymized in accordance with our internal data lifecycle procedures.

7 Cookies and Tracking Technologies

ajjili uses cookies and similar technologies to operate the platform. These are small files stored on your device that help us manage your session, remember your preferences, and understand how the platform is being used.

Essential Cookies

Required for the platform to function — managing your login session, maintaining your balance display, and enabling secure navigation. These cannot be disabled without affecting platform functionality.

Analytical Cookies

Used to collect aggregated data on how users interact with the platform. This information is used to improve the user experience and platform performance. These cookies do not identify individual users by name.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use core platform features.

8 Your Data Rights

As a user of ajjili, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct personal data that is inaccurate or incomplete.
• Right to deletion: You can request deletion of your personal data, subject to legal retention requirements and ongoing account obligations.
• Right to object: You can object to certain uses of your data, such as processing for marketing communications.
• Right to data portability: Where applicable, you can request your data in a structured, commonly used format.

To exercise any of these rights, contact our support team at the email address shown in the footer of this site. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before we can action them.

9 Minors

ajjili is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that data has been collected from a minor, that account will be closed and the data deleted or managed in line with applicable law.

If you believe a minor has registered an account on ajjili, please contact support immediately using the email address in the footer so we can investigate and take appropriate action.

10 Updates to This Policy

ajjili may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When updates are made, the "Last updated" date at the top of this page is revised.

For significant changes, we may notify you through the platform or by email to the address on your account. Continued use of ajjili after an updated policy is posted constitutes your acceptance of the revised version. We encourage you to review this page periodically.

11 Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the ajjili support team at the email address shown in the footer of this site. We serve players across the Philippines — from Manila and Quezon City to Cebu and Davao — and aim to respond to privacy-related inquiries promptly.

For related policies and information:

• Terms & Conditions — the rules governing your use of the platform
• Responsible Gaming — tools and support for managing your play
• FAQ — answers to common questions about accounts and the platform