ajjili Frequently Asked Questions

The minimum age is 21 years old — no exceptions. Age is confirmed during the KYC process. If your account cannot verify 21+ eligibility, gaming access will not be available.

No. Each player may hold only one account. If multiple accounts are found linked to the same individual, all associated accounts may be suspended. Your account is personal and cannot be shared with or transferred to another person.

A valid, unexpired Philippine government-issued photo ID is required — such as a PhilSys national ID, passport, driver's license, or SSS card. You'll also need to submit a selfie for identity confirmation. KYC is a one-time process done before your first withdrawal.

Contact ajjili support at the email address shown in the footer of this page. The support team will guide you through the identity verification and account recovery process. Never share your password or OTP with anyone, including people who claim to be from ajjili.

All transactions on ajjili are in Philippine Peso (PHP). Deposits and withdrawals are made in PHP through Philippine bank transfer and local payment channels. Foreign currencies, cryptocurrency, and credit cards are not accepted for gaming transactions.

Deposits are made from your account dashboard after logging in. Supported channels include Philippine bank transfers and local e-wallets such as GCash and Maya. All funds must come from a payment account registered in your own name. The available deposit methods and processing details are shown in your account dashboard.

Withdrawals are requested from your account dashboard. Funds are sent to your registered Philippine bank account. KYC verification must be completed before your first withdrawal is processed. For more details on withdrawal timelines and requirements, visit the Withdrawal page.

GCash and Maya may be available as local e-wallet options for deposits and withdrawals, subject to the payment methods shown in your account dashboard at the time of transaction. All transactions must come from or go to accounts registered in your own name. The availability of specific payment channels may change — check your dashboard for current options.

Processing times depend on the payment method selected and whether your KYC verification is complete. Bank transfers to Philippine banks typically process within standard banking hours. For specific timelines applicable to your account and chosen channel, refer to the Withdrawal page or contact support.

ajjili offers casino table games, live casino with real dealers, slot games, sports betting on a wide range of events, and eBingo. All games are accessible from a single registered account with one shared PHP balance.

The sports betting section covers basketball (including PBA and NBA), volleyball, boxing, football, esports, and a range of international competitions. All bets are placed and settled in PHP. Visit the Betting page to see current available events and markets.

No. All games on ajjili involve an element of chance. Outcomes are determined by RNG systems for casino and slot games, and by real-world results for sports betting. No betting system, strategy, or experience level can guarantee a win. Only play with funds you're comfortable losing.

The live casino features real human dealers broadcasting from professional studio settings. You join a table, place your bets in PHP, and interact with the dealer and other players in real time via the live stream interface. Available games include baccarat, blackjack, roulette, and more.

Yes. ajjili is fully accessible on any modern mobile browser. Just visit the site on your phone and log in with your registered account. No download is required to access games from a browser.

Visit the Download page for instructions on how to get the ajjili app for your device. Your existing registered account credentials work directly on the app — no separate registration needed.

Yes. The ajjili app uses the same account, balance, game library, and payment channels as the website. Your session history, open bets, and account settings are all shared between the app and browser versions.

An OTP (one-time password) is sent to your registered Philippine mobile number when logging in from an unrecognized device, or when performing sensitive actions like withdrawals. It's a security measure to confirm that the action is being performed by the account owner — not someone who has obtained your password alone.

Yes. ajjili uses SSL encryption for all data transmitted through the platform, including login, account details, and financial transactions. Passwords are not stored in readable form. KYC identity verification ensures that withdrawals can only go to accounts registered in your own name.

Contact ajjili support immediately at the email shown in the footer. Your account can be suspended quickly to prevent further unauthorized access while the matter is investigated. Do not share your OTP or password with anyone — ajjili support will never ask for these details.

Contact ajjili support by email and request a self-exclusion or account suspension. You can specify the duration — a fixed period or indefinite. Your account will be suspended and gaming features will not be accessible during the exclusion period. Full details are on the Responsible Gaming page.

ajjili is designed for responsible entertainment. All games use standard RNG or real-world results and are not manipulated. Outcomes are governed by chance, and no result is ever guaranteed. The platform does not promote gaming as a source of income. Visit the Responsible Gaming page for more information on tools and self-management.

If gaming is no longer enjoyable or is affecting your daily life, finances, or relationships, take a break. ajjili support can process a self-exclusion on request. You can also speak with a trusted person in your life or a professional counselor. The Responsible Gaming page has a full self-check guide and information on how to manage gaming activity.